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Search the Help Center for answers, or sign in to your Client Dashboard to submit a Help Request.

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Support included with every plan

All NetMinistry clients receive world-class support, with enhanced options available

Standard Support

Included with Launch & Thrive plans

  • Help Requests from your dashboard (Mon-Fri)
  • Full Help Center access
  • Video tutorials
Response time
Within 24 hours
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Priority Support

Included with Impact & Grow plans

  • Everything in Standard
  • Priority place in the Help Request queue
  • Screen recordings walking through your fix
  • Monthly check-in from your account manager
Response time
Within 4 hours

VIP Support

Included with Ascend plan

  • Everything in Priority
  • Dedicated account manager
  • Help Requests escalated straight to a senior tech
  • Weekend emergency coverage
  • Quarterly strategy reviews
Response time
Within 1 hour

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Step-by-step articles and video walkthroughs, grouped by what you are working on

01: 2026 Marketing Plan

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Account Info

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Account Users

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Billing & Payments

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Client Dashboard

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Content Services

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Customer Service

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Domain Name Services

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E-Commerce Services

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E-mail Manager

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Event Management

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Files & Media

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Graphic Design

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HTML / CSS Coding

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Marketing Services

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Media Hosting

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Media Player

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Media Services

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My Profile

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Online Courses

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Organization Resources

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Outreach Tools

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People Management

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Platform Services

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POP / IMAP / SMTP

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Processes

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Project Management

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Project Tracker Guide

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Search Engines

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Services & Support

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Web Services

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Website Design

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Website Services

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Frequently asked questions

Quick answers to common questions

How do I reset my password?

Click "Client Sign In" in the top right corner, then click "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password. The link expires after 24 hours for security.

Can I upgrade or downgrade my plan?

You can change your plan at any time. Upgrades take effect immediately, and you'll be prorated for the remainder of your billing cycle. Downgrades take effect at your next billing date.

How do I connect my custom domain?

Go to Settings → Domain in your dashboard. You can either transfer your domain to us (recommended) or point your existing domain using DNS settings. If you get stuck, submit a Help Request from your Client Dashboard and we will walk you through it.

Is my data backed up?

Yes, we perform automatic daily backups of all websites. Backups are retained for 30 days. If you ever need to restore a previous version, submit a Help Request and we will help you recover your data.

Do you offer training for my team?

All plans include access to our video tutorial library and the Help Center. Priority and VIP plans add live training sessions, and we put together custom training packages for larger teams.

What if I need help outside business hours?

The Help Center is available around the clock. You can submit a Help Request from your dashboard at any hour, and it is picked up the next business day. VIP plan members also have weekend emergency coverage.

Still need help?

If the Help Center doesn't cover it, send us a Help Request from your Client Dashboard. It goes straight to the team that works on your site, with your account details already attached.

Help Request

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Help Center

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Support Hours

Monday - Friday 9:00 AM - 5:00 PM EST
Saturday Closed (VIP only)
Sunday Closed

How to submit a Help Request

Every request is tracked, so you and our team can follow it from first report through to resolution.

  1. Sign in to your Client Dashboard with your account email.
  2. Open Help Requests and start a new one.
  3. Describe the issue and attach a screenshot or the page address if you have one.
  4. Follow the reply in your dashboard as the request progresses.
Submit a Help Request

Not sure it needs a request? Search the Help Center first.

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