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Customer Support :: Billing Policy
NetMinistry offers high-end website design and development services for well below industry standard pricing. In order to maintain our ability to
provide great services for an unbeatable price, all work must be paid in full upon order. Occasionally, we extend payment plans to organizations
that need our services but lack sufficient budget to make full payment immediately. Members may request payment terms when necessary. We also
extend special terms to custom development projects when appropriate.
Credit Card or Check Draft Required
Unless otherwise agreed upon, all NetMinistry members must maintain their credit card and check draft information on file at all times. This information
will be used to process monthly, quarterly, and yearly membership fees as well as any work orders approved by the member. Any outstanding balance on your
account may be charged using the information on file without notice. We provide information about any upcoming charges as well as a full transaction history
from within every member's Control Panel in the Account Management section.
Membership/Hosting Fees
Membership/Hosting Fees are required at the time of initial sign up. Account billing begins in the second month regardless of the status of the website project.
Your fees include file hosting, DNS hosting, technical maintenance, correspondance, support, and all of the benefits of the NetMinistry Website Program. In order to
pay for these resources, our membership/hosting fees are set in place to begin immediately. Membership/Hosting Fees are nonrefundable. Our design and development processes are designed to complete your project
before your first billing period. However, variables such as approval times, changes to specifications, and communication trouble sometimes cause projects to extend
into several billing periods. You can avoid this by promptly replying to all project correspondance and communicating your expectations clearly. We are here to
serve you and provide the very best service possible.
Returned Checks
Returned checks or bank drafts are assessed a $30 fee if they are returned unpaid for any reason. Chargebacks or non-payment of initial fees after the first 48 hours OR after the initial consultation with a production manager will result in the cancellation of your account and an invoice for $500 for consulting time.
Canceling Your Account
Canceling your account with us is quick and easy. All cancellations must be done through Cancellation Form, accessible from within your Control Panel in the Account Management section. Please allow for a 24-hour processing time after submitting your request. A representative will contact you to finalize your cancellation.
Reactivating Your Account
Occasionally, we have members who suspend their account. Other times, an account will be suspended due to billing issues. If your account is suspended for any reason, a $50 reactivation fee will be assessed per incident. Members may request an account suspension for a maximum of six months. All data, files, and server entries are automatically deleted after that time period.
Billing Disputes
For any questions regarding charges made to your credit card or bank account, please contact us immediately. We are happy to help you with any questions you may have and even happier to correct any billing errors on our part. You may also have access to all past and recurring charges made through your account from within your website Control Panel. This information is provided to you 24/7 online.
To Request A Refund: Please contact us by phone at (813)711-9796, or e-mail us at billing@netministry.com. Please do not contact your sales representative, as he or she may not have proper access to our cancellation systems. All refunds are processed within 7-10 business days, and are issued by check only.
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